Shipping, Return and Refund

Shipping, Return & Refund Policy

General guidelines:

At Safoora Handicrafts, we take special care in ensuring that your products are delivered to you in the best condition and on time by partnering only with courier companies of International repute.

• A weight based shipping cost is applicable/chargeable for International orders.
• Shipping charges may vary depending upon order volume and delivery location for International orders.
• Our courier partners deliver on working days, excluding Public Holidays.
• Order dispatch confirmation is notified by email as and when your order is dispatched from our warehouse.
• Shipping/Billing address – refers to where the product has to be shipped/billed and therefore you are requested to mention your complete address with pin/zip code and a working phone number.
• Orders are shipped directly from Kashmir.
• To know more about your country specific shipping charges or for any other clarity you can drop a mail at safoorahandicraftspc@gmail.com
• Country of Origin: India

 Craft Orders:

• Check the delivery/making time on the product details under description while/before placing the order. Each of our products is crafted especially for you by master artisans across the valley, the making/shipping time for each is different.
• No returns are accepted for products/orders which are customized.
• No returns are acceptable for products available under sale category on the website.
• For each return in craft products which are not damaged and perfect in make, a restocking fee is charged as under

 Order Processing Time All orders placed on Monday to Friday are processed and dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. The delivery timeline is same as per the standard delivery service provider’s timeline of 1 week to 2 weeks (within 14 days). The timeline excludes the emergency outbreaks and natural disasters, in which case the delivery timeline may be subject getting normalize from such situations.

Delivery Address & P.O. Boxes Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Craft Return Policy:

We at safoorahandicraftspc.co.in believe in providing a delightful experience to our customers. We serve you with the best of Kashmiri products.

• You must inform us about your return within 7 days from the date of delivery at safoorahandicraftspc@gmail.com 
• In case the product you receive is damaged or with any quality issues, reach back to us & we will arrange a reverse pickup of the product subject to need for the pickup and reverse pickup service available for your address/pin code.
• The product should reach us in its original condition without any damage or any other kind of tampering.
• The product should be returned in a well packed box so as to avoid any damage in the transit & with complete labelled address.
• Reverse pickup is not available for International orders. In such cases the reverse pickup is to be arranged by the customer itself at their own cost involved.

In these scenario, your returns are not accepted

• The product is damaged or has been tampered with in any way.
• The product has been used, worn, washed or changed in any other way.
• Crafts are prone to a slight variation in the design, colour and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return.
• Enquiry about any doubts that you may have regarding the products before going for the final purchase may be asked at care@kashmirbox.com and have all your doubts instantly.
• The products are of standard quality but not to your personal liking in terms of taste and colour.

Food (Gourmet) Orders:

• For return of gourmet foods, you must inform us immediately upon delivery about the reason for return at safoorahandicraftspc@gmail.com.
• No stocking fee applicable for food return.
• All food items to be returned must be unused, unopened untampered and must be dispatched back within one day only.
  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at safoorahandicraftspc@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at safoorahandicraftspc@gmail.com and send your item to the below return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Order Cancellation:
If you wish to cancel your order with us please note:

• The order can only be cancelled if and only if it has not already been shipped.
• Once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.
• The ‘Made to Order’ and other “Customized orders” are in no way eligible for cancellation.
• For any cancellation related queries, reach us at safoorahandicraftspc@gmail.com

Product Disclaimer:
Most of the products on safoorahandicraftspc.co.in are handmade; hand woven and intricately crafted, as such there may be variations in colour and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, colour settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using. 

Address to be specified on return shipments.

Returns Department
Safoora Handicrafts Producer Company Limited
Arampora, Nawakadal
Srinagar, Jammu and Kashmir, India – 190002,
Tel: +91-7780855515, Email: safoorahandicraftspc@gmail.com